Privacy Policy

Introduction

Proxeuse, established on Loosduinsekade 209, 2571BX The Hague, the Netherlands, registered with the Chamber of Commerce under registration number 72311967 and known to the tax authorities under number NL002446146B73, is the processor of your personal data when you visit the website of Proxeuse or when you enter into an agreement with Proxeuse.

Personal data that we process

Proxeuse processes your personal data because you use our services or because you actively provide these data to us. You do not always provide the same data, this depends on the activity you perform on our website or through our contact options. Below is an overview of the data we collect per activity.

Activity	(Personal) Data	Basis & Purpose
Pre-Agreement Contact In case of contact with a potential customer before he is registered in our computer systems.	Only data actively provided by the user.	Necessary to provide good service and customer care.
Account & Ordering Placing an order or creating an account on my.proxeuse.com or downloads.proxeuse.com.	First and Last Name Company Name and details (if applicable) Telephone Number (optional) Email Address Address Details IP Address Other actively provided data	Necessary for the execution of the contract and because of legal obligations such as the tax law.
Analytics Visiting one of the domain names/websites which are a part of the Proxeuse network.	IP Address User ID (when logged in) Date and Time of Visit Visited Pages and Duration Screen Resolution Timezone Viewed or Downloaded Files Loading Speed of Page Language of the Browser The Referral Site The Outgoing Site All data that can lead to the identification of a unique person is immediately anonymised.	Improving our websites and the accompanying services. For example, by improving the design of the website or making it more accessible.
Logbooks Visiting one of Proxeuse's websites and/or a website of Proxeuse's customers.	IP Address Date and Time HTTP Status Code Requested Page User Agent Data cannot be anonymised due to safety reasons.	Detecting errors in code, tracking data usage and analysing and blocking fraudulent applications. More information in the Logbooks chapter.

Special and/or sensitive personal data that we process

Proxeuse does not intend to store or process sensitive personal data such as race, gender, sexual orientation or social security number. Only when the customer explicitly provides this personal data will it be processed. Proxeuse will always discourage sending these personal details via unsafe transport media.

Proxeuse has no intention of collecting data on website visitors who are under 16 years of age. Unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data being collected on children without parental permission. If you are convinced that we have collected personal data on a minor without such consent, please contact us at privacy@proxeuse.com and we will delete this information.

For what purpose and on the basis of which basis do we process personal data?

Proxeuse processes your personal data primarily for the following purposes. Please refer to the overview above for specific purposes.

Processing your payment
Calling you or sending you an email if this is necessary in order to carry out our services
Inform you about changes to our services and products
Offer you the possibility to create and maintain an account
To deliver goods and services to you
Proxeuse also processes personal data if we are legally obliged to do so, such as data that we need for our tax return
Analyze network usage and intercept or block malicious network requests

Automated decision-making

Proxeuse uses automatic decision-making that can carry out certain actions without the intervention of a Proxeuse employee. These actions may have consequences for the customer. The primary automatic decision is to automatically suspend or terminate a service (hosting, domain, etc.) in the event of an overdue invoice. Before such actions are taken by the systems, the customer is warned several times via email. Proxeuse can (temporarily) pause this automatic decision making if deemed better/safer/necessary by Proxeuse.

Logbooks

Proxeuse collects data on the use of our own website and that of our customers, we do this by means of logs. The logs register which pages are visited or which users try to log in to our mail- or database servers.

Because of the great importance of blocking users who try to misuse our services, we do not anonymise the IP addresses. This is because our security mechanisms work on the basis of the IP addresses recorded in the logs. If we were to choose to make the IP addresses anonymous, this would increase the risk of phishing attacks, spam, DDoS attacks and so on.

How long we keep personal data

Proxeuse will not store your personal data any longer than is strictly necessary to realise the goals for which your data are collected. In case of services where invoices are created, this is at least 7 years because of tax laws in the Netherlands.

Other data such as statistics and logs remain available to Proxeuse employees and systems for a maximum of one year in rough form. After that, this data is only available in an anonymous form if a report has been made of it. This report will be kept for a maximum of 7 years.

Sharing of personal data with third parties

Proxeuse does not sell your information to third parties and only provides this information if necessary for the execution of our agreement with you or to meet a legal obligation. We will enter into a processing agreement with companies that process your details on our behalf in order to ensure the same level of security and confidentiality for your details. Proxeuse remains responsible for this processing.

Cookies, or similar technologies, that we use

Proxeuse has created a dedicated cookie policy to explain the use of cookies and similar techniques in our organisation. You can find our cookie policy on this page.

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account or by contacting our support desk. In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you.

If you wish to exercise your right to object and/or right of data transfer or if you have any other questions/remarks about the data processing, please send a specified request to privacy@proxeuse.com. To make sure that the request for inspection is made by you, we ask you to send a copy of your identity document with the request. Please make sure that your passport photo, MRZ (machine readable zone), passport number and Citizen Service Number are blackened in this copy. This is to protect your privacy. Proxeuse will respond to your request as soon as possible, and in any case within four weeks.

Proxeuse would also like to point out that you have the possibility to file a complaint with your national Data Protection Authority if you are an European national or at the Dutch DPA (Autoriteit Persoonsgegevens). Find your European DPA using this link of the European Data Protection Board: https://edpb.europa.eu/about-edpb/about-edpb/members_en. The Dutch DPA can be reached using this link in English: https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us